I thoroughly enjoyed Telltale’s comic style “The Walking Dead” choice based game. When the “Wolf Among Us” was announced I was eager to try it. The first episode was pretty good, so a few days ago I decided to buy the season pass.
Big mistake. Upon trying to download Ep2, the system was trying to make me pay £3.99 for the episode, when season pass holders shouldn’t have to pay. Looking on Telltale’s forums was a 3,000 page thread on the issue. Telltale were blaming Microsoft, yet Microsoft were adamant it is a bug in the API in the game, in other words, Telltale’s crap programming. Having done Xbox programming, I understand where the bug is.
When you select an episode for download, from the in game content page, the API is supposed to be told by the game whether or not the season pass is installed, it then hands the user over to the marketplace, if the check for a season pass registers as true, the download should show as free. For some reason the API wasn’t being told about the pass, so the episode was showing at full price.
Telltale then said users who had the pass were supposed to recieve a redeemable code to get the episode at no cost. I never recieved mine, yet lots of people on Telltale’s forums did. Telltale also said that they were putting out a game update in 48 hours. Four days later, the Xbox Live status is still red on the issue, the patch is still not out, and I still haven’t recieved my code. In the end I just re-contacted Microsoft an have obtained a refund for the pass.
Telltale, you should be ashamed. I bet you’ve had thousands of pounds from season passes, yet you can’t even fix a simple API bug like this. You’ve just lost my £10, and I won’t be continuing The Walking Dead Season 2. No more money from me, that’ll teach you to pass the blame. You can’t even make simple games like TWD and TWAU run smoothly, they lag like hell during some scenes, shows how much you really care about user experience.